Premiere Pro 2017 not import audio that’s attached to video
Have just upgraded to Premiere Pro CC 2017 to the new 2017 version but often suffer no audio issues just as the conditions listed below:
“Updated to Premiere Pro 2017 recently and when I import clips that clearly have audio attached it will only import the video. I have to take the clip and convert it to something else and bring it back in. I’ve only experienced this issue after the update. Does anyone know what the cause of this problem is?”
“After Updated my Adobe premiere to CC 2017 whenever i import video file no audio track shown any help ?”
Fix Premiere Pro CC 2017 import video with no audio?
Sometimes, MP4 files (mostly from a GoPro), MOV files, and AVCHD (MTS) files that are imported in Premiere Pro CC without audio. The files are imported as video-only. You might also get an error stating “This File has no Audio and Video Stream” while re-linking files with these formats.
This issue affects Premiere Pro CC 2015.3 (versions 10.3 and 10.4) and Premiere Pro CC 2017 (version 11.0)
Solution 1: Clean Media Cache files
Delete all the files from “Media Cache” and “Media Cache Files” folders. The location of these folders can be found under Preferences > Media.
Note: By default, Media Cache Files and the Media Cache Database folders are stored in these locations:
Mac: /Users//Library/Application Support/Adobe/Common
Solution 2: Rename the Media Cache folder
Navigate to the Media Cache location and rename the folders to Media Cache Files_OLD and Media Cache_OLD respectively.
Solution 3: Move Media Cache to a different location
Change the location of Media Cache folders to elsewhere on your machine.
Transcode unsupported audio codec for Premiere Pro CC 2017
If above listed solutions still can’t fix the no sound issue in Premiere Pro CC 2017, then the issue is probably caused by the incompatible audio codec in your video. Although Premiere Pro CC 2017 can native import many audio codec, however, there are still some codecs that it doesn’t support to handle with.
When in that condition, the most effective solution is downloading a third-party video conversion app such as Pavtube Video Converter, which can assist you to convert all unsupported audio codec such as WMA, AC3, DTS, PCM, LPCM, FLAC, ALAC, DTS-HD, etc to Premiere Pro CC 2017 recognized audio codec such as M4A, MP3, WAV, AAC, AIFF, AIF, etc.
Besides that, the application can also assist you to fix the video incompatible issue by exporting Adobe Premiere Pro CC supported file format. To get better output video and audio quality, you can flexibly adjust output video and audio profile parameters such as video codec, bit rate, frame rate, resolution and audio codec, bit rate, sample rate, channels, etc in the “Profile Settings” window of the application.
For Mac users, you can switch to download the Mac version – Pavtube Video Converter for Mac to solve the audio incompatible issue on macOS High Sierra, macOS Sierra, Mac OS X El Capitan, Mac OS X Yosemite and Mac OS X Mavericks, etc.
Step by Step to Solve Premiere Pro CC 2017 No Audio Issues
Step 1: Load video with unsupported audio codec.
Download the free trial version of the program. Launch it on your computer. Click “File” menu and select “Add Video/Audio” or click the “Add Video” button on the top tool bar to import video files with unsupported audio codec into the program.
Step 2: Define the output format.
Clicking the Format bar, from its drop-down list, select one of Premiere Pro CC 2017 supported editing video codec such as “H.264 HD Video(*.mp4)” under “HD Video” main category. You can also choose other editing codec according to your own needs.
Step 3: Adjust PPC 2017 supported audio codec.
Click “Settings” on the main interface to open “Profile Settings” window, in audio section, from “Codec” drop-down list, select one of Premiere Pro CC supported editing codec such as “AAC”, MP3″, etc.
Step 4: Begin the conversion process.
After all setting is completed, hit the “Convert” button at the right bottom of the main interface to begin the conversion process from unsupported audio codec for Premiere Pro CC 2017 editable audio codec.
When the conversion is finished, click “Open Output Folder” icon on the main interface to open the folder with generated files. Then you will have no problem to import converted audio to Premiere Pro CC 2017.