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How to Solve the freezes when importing MTS media to Premiere CC-2015.3?

How to Solve the freezes when importing MTS media to Premiere CC-2015.3?

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Adobe Hot Topics MTS

Many modern video cameras output in the avchd format, this creates MTS files that you need to import into Premiere Pro CC 2015.3 to edit together and work on as you desire. Although the file format is standard. Maybe you have updraded the Premiere CC to the new 2015.3 Version, but you will encounter reflect that all of the .mts files can not be imported while everything worked fine with CC 2015.3. How to solve it? Now worry, follow this article to learn the solution for it. 

Hot issues about importing MTS media to Premiere CC-2015.3 in 

1. After update to 2015.3: media offline, after locating: not able to import audio 

“I just updated to CC 2015.3 this morning and after that almost all media in my projects are offline. It seems to me like a codec is missing. How do I fix that? (And why are codecs missing after an update??) When I try to locate the media I am not able to import the audio “The selected file does not contain audio-media used by clip references…” etc etc. Ofcourse there is audio. And yesterday everything worked just fine. 

Now I’m in trouble: working on a one hour documentary which should be finished this weekend! 

I have 
Windows 10 
AMD Radeon R9-270 
(which, I state again, worked perfectly until that update) 

So, what to do now? I have to get working….” 

2. After update to 2015.3 – No GoPro audio 

“Hi, My computer recently updated PP CC to 2015.3 and after that there are no audio when importing GoPro files. What is wrong?” 

3. After updating to 2015.3, can’t import AVCHD file 

I can’t import AVCHD (.mts) files. Yesterday everything worked fine with CC2015.2. 

4. Premiere Pro 2015.3 problems after updating from 2015.2 

I’m having a lot of problems after updating to 2015.3. This is with a project that worked perfectly fine a few days ago on 2015.2 (or whatever the previous release was). Now the audio drops out, it doesn’t play smoothly, and everything hangs after a few minutes – I can’t scrub the timeline, it doesn’t respond to the up/down keys to navigate to the previous/next clip, it’s totally unresponsive. Everything was working fine until updating to 2015.3. 

I’m running Windows 7 Pro on a 6-core i7 Extreme with 24GB RAM and a Quadro 4000 (v354.35). I have a 500GB SSD for Windows and Creative Cloud, 2TB RAID 0 HDs for swap/cache/workspace/etc., 1TB HD for project files, 2GB RAID 0 HDs for source video, 1GB HD for output video (5 logical volumes, 7 physical drives). This system flew before installing 2015.3. 

Help, please! 

5. 2015.3 Update and MTS files 

My Adobe updated today to the 2015.3 patch. It updated Premiere and the Media Converter app. I use this for video editing, and the video file my camera saves to is an MTS format. When I tried to upload it for editing, it said I needed a Dolby Codec, and tried to install it. Every time it does this, it crashes my Adobe. I got it to work on Media Converter, but I can’t export it as another file format without it crashing on me. I need this editing done pretty quickly, but I’m at a loss on what to do. Can anyone offer a suggestion for me? 

Solution 1: Delete your actual cache files and Renew files 

You can solve it first delete your actual cache files all of it where you have actually routed. then go to C:\Users\YOUR WINDOWS USER \AppData\Roaming\Adobe\Common and then delete all the files inside: 
Anywhere Cache 
Media Cache 
Media Cache Files 

then change to a new location your cache files in PREFERENCES / MEDIA 

then just reopen your project and wait to files to conform and thats all… 

Soulution 2: Go Back from Premiere Pro 2015.3 to Premiere Pro 2015.2 

If you want to downgrade from Premiere Pro 2015.3 to the previous version i.e., Premiere Pro 2015.2, follow these steps: 

1. Open the Creative Cloud desktop application. 
2. Click on the Apps tab. 
3. Scroll down to the section titled ‘FIND ADDITIONAL APPS’. 
4. Click on the ‘All Apps’ drop down menu to the right of the section heading and select ‘VIEW PREVIOUS VERSIONS’. 


5. Locate Premiere Pro in the list and click on CC (2015) 9.0. 


Note that this will install Premiere Pro CC 2015 (9.0) on your computer, not Premiere Pro CC 2015 (9.2). 

6. In Premiere Pro, choose Help > Updates….this will update the application to Premiere Pro CC 2015 (9.2), the previous version. 


If you need version 9.1 instead, download Premiere Pro CC 2015 (9.1) from the links given below and install it. 

Solution 3: Transcode MTS Files to Premiere CC-2015.3 Supported Format & Codec (Recommended solution) 

In fact, there is a easiest way to solve the issues about can’t import MTS files to Premiere Pro CC 2015.3. You can adjust the *.mts files to the Premiere CC 2015.3 supported format such as *.wmv, *.mpg, *.mov etc like renaming the files as xxx.mp4, it will be playback well on windows media player. Of course, I am also not sure it will work for all the users. But we have done many tests and many customer feedbacks all show the way is worth trying. 

What you need only is one professional MTS to Premiere Pro CC Video converter - Pavtube Video Converter. (compatible with Windows 10, Windows 8.1, Windows 8, Windows 7, Windows XP). Moreover MTS and other formats cann’t direct be edited in Premiere Pro CC, you can also convert the format to editing with the Premiere Pro CC by converting MTS files to Premiere Pro CC friendly format. If you are using the Mac computer, you can get Pavtube Video Converter for Mac. (compatible with Mac OS X 10.11 El Capitan, Mac OS X 10.10 Yosemite, 10.9 Mavericks, 10.8 Mountain Lion, 10.7 Lion, 10.6 Snow Leopard, 10.5 Leopard) 

Note: this powerful MTS video converter also can solve any video to Premiere Pro CC issues and other MTS to editors issues or any video to Premiere Pro CC issues as you want. 

XAVC to Premiere Pro CC * MP4 to Premiere Pro CC  * MKV to Premiere Pro CC  * H.265 to Premiere Pro CC 



Other Download: 
- Pavtube old official address: 
- Cnet Download: 



Other Download: 
- Pavtube old official address: 
- Cnet Download: 

Here we take the Windows version as an example, and the Mac version is same with it. Just start to solve the MTS Premiere Pro CC all issues. 

Step 1. Run the converter and import MTS files 

After downloaded and installed the converter, launch it. Click “Add” button to load your source MTS files. Alternatively, drag & drop source videos to the project area. If you want to combine several files into one for better enjoyment, just need to select the files and choose “Merge into one file” option. 


Step 2. Choose proper output format Premiere Pro preferred 

Click “Format” pull down list to select “Adobe Premiere/Sony Vegas> MPEG-2(*.mpg)” as the best video format for Adobe Premiere Pro CC 2015.3. Another two specialized formats “WMC (VC-1) (*.wmv) and “MOV (AVC) (*.mov)”are the good choice as well. 


Step 3. Finally, hit the “Convert” button at the bottom right corner and the conversion from MTS to Adobe Premiere Pro will begin immediately on your Windows. 

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