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Premiere Pro CC 2015.3/2017 Bug — won’t accept MOV Video

Premiere Pro CC 2015.3/2017 Bug — won’t accept MOV Video

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Maybe you have encountered this situation that even if you have updated and reinstalled your Premiere Pro CC to Premiere Pro CC 2017, Premiere Pro CC 2015.3 you still can not import MOV into it for editing. Why? You are not alone in this confusion. We will tell you the reason and best solution.

Why Premiere Pro CC Not importing video from MOV?

Though Premiere officially supports MOV, apparently video, audio problems still exist while importing and editing MOV movie files. The basic reason is that MOV container files can contain data encoded using various compression and encoding schemes. Premiere Pro CC can import the MOV container files, but the ability to import the data that they contain is dependent on the codecs (specifically, decoders) installed. And, if you didn’t install QuickTime player correctly on your computer, it won’t work MOV files still.

mov to ppcc 2017

How to Solve can’t Import MOV to Premiere Pro CC ?

To successfully import MOV to edit in Premiere Pro CC 2015.3/2017, a recommended solution is to convert or change the MOV to a codec that PPro can natively handle like MOV, MPEG-2 or Apple Prores.

In fact, that’s easy, what you need is just top Mac MOV to Premiere Pro CC video converter like Pavtube Video Converter for Mac. After downloading and installing the gorgeous video converter gadget, you can effortlessly transcode unsupported MOV (SD/HD/4K like DJI 4K MOV) to Adobe Premiere Pro friendly video format while keeping the excellent media quality.

More than that, it also supports fast converting other popular video formats including MP4, AVI, MXF, XAVC, MOV, MKV, MPEG, WMV, H.265 … to seamlessly suit for Premiere Pro, Avid Media Composer, Final Cut Pro X, iMovie, FCE, DaVinci Resolve etc to satisfy your diverse editing demands.

Now don’t hesitate to download it and follow the step-by-step guide to transcode MOV videos for editing in Premiere Pro CC smoothly. The program even has the advanced editing options to lets you fine-tune the final look of your movie. It also has its equivalent version for Windows users – Pavtube Video Converter to convert MOV to Premiere Pro CC 2017, Premiere Pro CC 2015.3 on Windows.

Free download MOV to Premiere Pro CC Video Converter for Mac

Best Video Converter for Mac – Pavtube Video Converter for Mac

Powerfully convert MOV, MKV, MP4, FLV, H.265, MXF etc to Premiere Pro CC 2017, Premiere Pro CC 2015.3 editable format and edit video with basic editing functions.

Easy steps to Convert MOV to Premiere Pro CC supported editing-format

Step 1. Add MOV files

Install and run the best MOV to Adobe Premiere Pro CCConverter, and click the “File” button to load your MOV video.

Step 2. Choose output format

Click on the “Format” bar and choose a best editable format. For editing MOV in Adobe Premiere CC 2017, 2015.3, choose Adobe Premiere/Sony Vegas –> MPEG-2(*.mpg) as output format.

Note in the window, you’ll see a variety of presets for iPhone, iPad, TV, VLC etc. categorized in different lists. In most cases, you can just focus on them, which will save you a lot of time.


1. Adjust audio and video settings (optional)

If the default settings do not fit you requirement, you can click “Settings” icon and enter “Profile Settings” panel to adjust video size, bit rate, frame rate, sample rate and audio channels with this Mac MOV to Premiere Pro Converter. This is mainly designed for power users who have a higher request for resulting video, and you can leave it alone.

2. Basic video editing (optional)

This top Mac MOV to Premiere Pro converter enjoys a built-in video editor, so you can touch up the video with basic video editing functions. The supported video editing operations are: Trimming, cropping, appending artistic visual effects, adding watermarks and effect to the videos. Just note that this step is skippable if you want to keep the original video effects.

Step 3. Start MOV to Premiere Pro conversion

Click “Convert” button to start converting MOV to MPEG-2/Apple Prores for Adobe Premiere Pro program. Once the conversion is finished you can click “Open” button to get the output files effortlessly, and now you are ready to import and edit MOV files with Adobe Premiere Pro CC 2017/2015.3. Enjoy.

Tips: How to Solve MP4, MOV, AVCHD files import without audio in Premiere Pro CC (2015.3) and CC 2017

Sometimes, MP4 files (mostly from a GoPro), MOV like DJI Phantom Pro 4 MOV files, and AVCHD (MTS/MSTS) files that are imported in Premiere Pro CC import without audio. The files are imported as video-only. You might also get an error stating “This File has no Audio and Video Stream” while re-linking files with these formats.

This issue affects Premiere Pro CC 2015.3 (versions 10.3 and 10.4) and Premiere Pro CC 2017 (version 11.0).

Solution 1: Clean Media Cache files

Delete all the files from “Media Cache” and “Media Cache Files” folders. The location of these folders can be found under Preferences > Media.

Note: By default, Media Cache Files and the Media Cache Database folders are stored in these locations:

Mac: /Users//Library/Application Support/Adobe/Common
Windows: \Users\\AppData\Roaming\Adobe\Common

Solution 2: Rename the Media Cache folder

Navigate to the Media Cache location and rename the folders to Media Cache Files_OLD and Media Cache_OLD respectively.

Solution 3: Move Media Cache to a different location

Change the location of Media Cache folders to elsewhere on your machine.

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